IT Service desk
IT service desk provides a single point of contact for all staff computer and network related incidents, queries, or services using the Service Desk system, calls and emails. Walk-ins are not permitted. This is to maintain social distance during the Covid-19 pandemic.
The IT Services Helpdesk is responsible for:
– Logging and prioritizing all requests made via telephone, email, and on self-service.
– Assigning the requests to the appropriate technician/IT personnel.
– Escalating service requests when necessary.
– User pin and password reset.
– Activating students’ emails.
Networking and Internet
Wi-Fi: Wireless network connectivity is meant for users with no physical connection to the VUT network and Internet. VUT uses Wi-Fi infrastructure to provide its students and staff with connectivity for various activities such as to access online learning servers and other academic digital materials (Research), for collaboration among staff members for operational purposes, etc
VUT’s phone system provides a high-quality, reliable, secure, and cost-effective voice communication environment and covers managing the Telephone Management System (TMS), and maintenance and configuration upgrades of: PABX, VoIP, DECT, cell routers, voicemail & auto attendant, programming of digital instruments, hardware maintenance.
It is essential to be protected from spam, phishing attempts and other potential threats while working online. Devices on the VUT network are secured with Anti-virus software, software patches and updates whenever required. Report any potential cyber security threats to VUT IT Services department via email or telephonically.
P Block third floor and Gym Hall student computer labs are available to all registered VUT students from 8am till 4pm, Monday to Friday excluding public holidays. Computer labs at the P block are used for ICT/E-Skills classes and the Gym Hall lab is used to access the Internet for research and other academic purposes.
Our department assists with connectivity to allow you to work from any location at any given time via Microsoft Outlook, Teams, and SCCM, in enhance staff’s work-life, well-being, and productivity.
Microsoft Outlook emails accounts are intended for active VUT employees to be used for communication purposes with other VUT stakeholders.
The Google emails are intended for VUT students to collaborate with fellow students, academics, staff, and any person world-wide.
ITS is an ERP that brings together most of the University’s administrative resources into one system. The user interface for each person is tailored to them depending upon the roles they have in the University. The administrative systems under the ITS umbrella include students’ and staff iEnabler.
It is used to establish a protected network connection when using public networks. VPNs encrypt your internet traffic and disguise your online identity. This makes it more difficult for third parties to track your activities online and steal data.
Desktop support technicians are usually the first level of support for all desktop computer related incidents. The duties range from remote desktop assistance, physically visiting clients’ sites, providing support over the telephone, to troubleshooting computers related issues.
Microsoft 365 for students and staff:
VUT in collaboration with Microsoft gives its students and staff access to Microsoft office 365 packages. All you need is your VUT students/staff email address and the email password.