FREQUENTLY ASKED QUESTIONS

How can we help you?

Browse the topics below for more information and frequently asked questions about IT Services.

FIRST-YEAR STUDENTS - I’m getting an incorrect password error when logging into my VUT Student email (Gmail Account), Blackboard, Eduroam?

1. If you are trying to login to the VUT Student email (Gmail Account), Blackboard, Eduroam for the first time please ensure that you:

Step1 click here to update your password and Step2 click here to register your security questions.

Your default credentials are VUT student email(YOUR StudentNumber@edu.vut.ac.za) and password (Date of birth, using format YYYYMMDD), and create a NEW PASSWORD.

You will not be able to access the VUT Student email (Gmail Account), Blackboard, Eduroam without updating the password.

To access all the above study services, VUT Student email (Gmail Account), Blackboard, Eduroam. Login using the student email (StudentNumber@edu.vut.ac.za)  and NEW PASSWORD.

 

2.If you have already updated your password and are still not able to login into the following services VUT Student email (Gmail Account), Blackboard, Eduroam?

Please RE-UPDATE your password using your updated password as the old password.

Step1 click here to update your password and Step2 click here to register your security questions.

Your default credentials are VUT student email(YOUR StudentNumber@edu.vut.ac.za)  and password (using your updated password as the old password) and create a NEW PASSWORD.

You will not be able to access the VUT Student email (Gmail Account), Blackboard, Eduroam without RE-UPDATING the password.

To access all the above study services, VUT Student email (Gmail Account), Blackboard, Eduroam. Login using the student email(StudentNumber@edu.vut.ac.za) and NEW PASSWORD.

 

3. If you have followed the above steps to update your password and are still unable to login to study services VUT Student email (Gmail Account), Blackboard, Eduroam?  then email it_support@vut.ac.za or go to CW IT Services Department Helpdesk.

 

For more information on other study services available to you and step-by-step guides click here

I’m getting an incorrect password error when logging into Student email (Gmail Account), Blackboard, Eduroam, Safire, Printing, Lab Computers and Moodle?
  1. If you are trying to login to the services for the first time please ensure that you Step1 update your password and Step2 register your security questions. Your default credentials are student email and password (ID/Passport number). You will not be able to access the services without updating the password.

In order to access all above study services login using student email and updated password.

 

  1. If you have forgotten your password and have already register your security questions. Click reset password to get a new password and Login using student email and password.

 

  1. If you are unable to follow above steps to update your password and reset password then email it_support@vut.ac.za

 

  1. If you have follow above steps to update your password and reset password and still unable to login to services then email it_support@vut.ac.za

 

 

For step by step guide click below link:

 

Self- Service Password:

 

Register security questions:

Register your security questions in order to be able to reset own password in the future. Click link for step by step guide register your security questions

 

Password Reset:

To reset your password in case you have forgotten it or your account is locked. Click reset password to get a new password.

 

Update Password:

Use to update to preferred password or if you’re password has expired. Click Update Password for a step by step guide.

How do I access ITs iEnabler?

Follow below step:

  1. Go to vut.ac.za/its
  2. Select iEnabler
How do I update my ITs iEnabler pin?

To update you’re IT’s Pin, follow below step:

  1. Go to vut.ac.za/its
  2. Select iEnabler
  3. Click change pin option
  4. Enter student number and the current pin
  5. Then click change pin

For step by step guide click below link:

Click here to access a step by step guide of how to reset your ITS pin.

I have Forgotten my ITs iEnabler pin?

To access forgotten ITs Pin, follow below step:

  1. Go to vut.ac.za/its
  2. Select iEnabler
  3. Type Student Number
  4. Click Forgot pin option
  5. Pin will be sent to email.

 

For step by step guide click below link:

Click here to access a step by step guide of how to reset your ITS pin.

How do I get ITs iEnabler pin?

To request you’re IT’s Pin, follow below step:

  1. Go to vut.ac.za/its
  2. Select iEnabler
  3. Type Student Number
  4. Click request pin option
  5. Pin will be sent to email.

 

For step by step guide click below link:

Click here to access a step by step guide of how to reset your ITS pin.

How do I fix maximum unsuccessful login error when logging into ITs iEnabler?

You have tried multiple times to login without correct password, try again after 20 minutes. Applies during the week days 8am – 4:30pm except holidays.

How do I login to student email?

Click here to Log in to the Student Gmail.

Follow Below steps:

  1. Go to VUT website vut.ac.za
  2. Click Students
  3. Click Student Google Email
  4. Type your email address then click Next
  5. Type your AD/Email Password then click Next

 

For step by step guide click below link:

Click here to view the guide on how to connect to access VUT Google emails for students.

I have forgotten my Student Email password?
  1. If you have forgotten your password and have already register your security questions. Click reset password to get a new password and Login using student email and password.

 

For step by step guide click below link:

 

Self- Service Password:

 

Register security questions:

Register your security questions in order to be able to reset own password in the future. Click link for step by step guide register your security questions

 

Password Reset:

To reset your password in case you have forgotten it or your account is locked. Click reset password to get a new password.

 

Update Password:

Use to update to preferred password or if you’re password has expired. Click Update Password for a step by step guide.

How do I login to Eduroam?

Follow Below steps:

  1. Activate Wi-Fi on Device
  2. Select Eduroam
  3. Click Connect to network
  4. Type your student email and AD/Email Password then click connect.

 

For step by step guide click below link:

Click here to view the guide on how to connect to Eduroam.

I have forgotten my Eduroam password?
  1. If you have forgotten your password and have already register your security questions. Click reset password to get a new password and Login using student email and password.

 

For step by step guide click below link:

 

Self- Service Password:

 

Register security questions:

Register your security questions in order to be able to reset own password in the future. Click link for step by step guide register your security questions

 

Password Reset:

To reset your password in case you have forgotten it or your account is locked. Click reset password to get a new password.

 

Update Password:

Use to update to preferred password or if you’re password has expired. Click Update Password for a step by step guide.

How do I login to Office 365?

Follow Below steps:

  1. Open Google Chrome or preferred browser
  2. Type Office365 for students free on the Google Search
  3. Select For Students & Teachers Microsoft Office 365
  4. Type your Student Email
  5. Select I’m a Student
  6. Type AD/Email Password and click sign in

 

For step by step guide click below link:

Click here to access a step by step guide of how to connect to Office365.

I have forgotten my Office 365 password?

If you have forgotten your password and have already register your security questions. Click reset password to get a new password and Login using student email and password.

 

For step by step guide click below link:

 

Self- Service Password:

 

Register security questions:

Register your security questions in order to be able to reset own password in the future. Click link for step by step guide register your security questions

 

Password Reset:

To reset your password in case you have forgotten it or your account is locked. Click reset password to get a new password.

 

Update Password:

Use to update to preferred password or if you’re password has expired. Click Update Password for a step by step guide.

How do I login to Vutela/Blackboard?

Click here to Log in to Vutela/Blackboard.

Follow Below steps:

  1. Go to VUT website vut.ac.za
  2. Click Students
  3. Click Vutela
  4. Select VUT – Student Login
  5. Type your email address then
  6. Type your AD/Email Password then Sign in

 

For step by step guide click below link:

Click here for guide.

I have forgotten my Vutela/Blackboard password?
  1. If you have forgotten your password and have already register your security questions. Click reset password to get a new password and Login using student email and password.

 

For step by step guide click below link:

Self- Service Password:

 

Register security questions:

Register your security questions in order to be able to reset own password in the future. Click link for step by step guide register your security questions

 

Password Reset:

To reset your password in case you have forgotten it or your account is locked. Click reset password to get a new password.

 

Update Password:

Use to update to preferred password or if you’re password has expired. Click Update Password for a step by step guide.

Vutela/Blackboard - when a student can’t login to blackboard due to logging in for long and leaving the session unattended.

Clear browser history or change browser

  • Internet Explorer – Open browser – click settings – click safety – click delete browser history – click delete button
  • Google Chrome – Open browser – Click three dots on the right top corner – Click history – Click history – Click clear browsing data – click clear data
  • Microsoft Edge – Open browser – Click three dots on the right top corner – Click history – Click clear history – click clear

If you are still experiencing problems logging onto Vutela/Blackboard:

it_support@vut.ac.za Only for Logging Queries

vutela@vut.ac.za All other support queries

How do I Print documents (Xerox Printer)?

Follow Below steps:

  1. Swipe you card/Enter student number then #
  2. Follow instructions on display and Insert cash
  3. Login to PC – Username – Student Number and Password – Date of Birth
  4. Balance will be displayed on top right – Click details
  5. Login – Username – Student Number and Password – Date of Birth
  6. Summary of balance and printing jobs will display
  7. Open document to print – Click file print
  8. Message the documents are waiting on queue
  9. Go to the printer Swipe/type student number click okay
  10. Type Password – date of birth click okay
  11. Click yes on message
  12. Click Print release
  13. Select document to print
  14. Click print for the documents to print
  15. Collect your printed document

 

For step by step guide click below link:

Click here for guide.

How do I access Computer Laboratory?

Follow Below steps:

  1. Produce your student card to the security personnel and sign the register by the door
  2. Login in to Computer, type your AD/Email Password then Enter
  3. Wait for the computer as it loads/create your profile
  4. Once you’re logged in you can now use all the applications installed on the computer
  5. For a student to be able to logout, press Ctrl+Alt+Del all at once and the below will load then select Sign out

If you having issues connecting to PC contact Laboratory Technician

How do I access Online Library?

Click here to Log in to the Library.

Follow Below steps:

  1. Go to VUT website vut.ac.za
  2. Click Library
  3. To perform your searches, click on Library Catalogue
  4. Type your Search Keyword and click Submit

To find more information on how to access or use the library, click on LibGuides, here you will find more guidance on how to navigate the library according to different faculties or departments

 

For step by step guide click below link:

Click here for guide.

How do I login to Moodle?

Click here to Log in to Moodle.

Follow Below steps:

  1. Go to VUT website www.vut.ac.za
  2. Click Students
  3. Click VUT Moodle
  4. Click Login
  5. Type your email address
  6. Type your AD/Email Password then click Next

 

For step by step guide click below link:

 

Click here to access a step by step guide of how to login to Moodle.

I have forgotten my Moodle password?

If you have forgotten your password and have already register your security questions. Click reset password to get a new password and Login using student email and password.

 

For step by step guide click below link:

Self- Service Password:

 

Register security questions:

Register your security questions in order to be able to reset own password in the future. Click link for step by step guide register your security questions

 

Password Reset:

To reset your password in case you have forgotten it or your account is locked. Click reset password to get a new password.

 

Update Password:

Use to update to preferred password or if you’re password has expired. Click Update Password for a step by step guide.