The review of the support/departments/units/programmes is based on the institution’s perception of quality, namely customer satisfaction (addressing the needs of internal and external customers) and the department’s/unit’s perception of the concept. Reviews are regarded as ‘health checks” and opportunities to gather the information into quality plans.
All faculties with their respective departments and support functions are reviewed within a 3-4 year cycle by means of a self-evaluation and external validation exercise. All reviews are conducted against a set of minimum standards that are on par with the HEQC requirements
The outcome of the self-evaluation exercise is captured in a portfolio (Self-Evaluation Report). An external monitoring exercise (cycle two – peer review) follows cycle one. The primary purpose of the peer review is to verify the outcome of the self-evaluation exercise. The review process is followed by a remedial action process (adjustment, re-alignment, etc.) and planning. The external validation team submits an audit report to the institution. The outcome of the reviews is utilized to do adequate planning as the first phase of the helix of continuous improvement.
Due to the Covid-19 protocols, the QPU had to adapt all its reviews to the Desktop evaluations. All the evidence and other documentation were provided to the peer reviewers electronically.