FAQ’s

FAQ’s:


How can we help you?

Browse the topics below for more information and frequently asked questions about IT Services.


How to use Self-Service Password

For step by step guide click below link:

 

Self- Service Password:

 

Register security questions:

Register your security questions in order to be able to reset own password in the future. Click link for step by step guide register your security questions

 

Password Reset:

To reset your password in case you have forgotten it or your account is locked. Click reset password to get a new password.

 

Update Password:

Use to update to preferred password or if you’re password has expired. Click Update Password for a step by step guide.

 

 

 

 

How do I access ITs iEnabler?

Follow below step:

  1. Go to vut.ac.za/its
  2. Select iEnabler
How do I update my ITs iEnabler pin?

To update you’re IT’s Pin, follow below step:

  1. Go to vut.ac.za/its
  2. Select iEnabler
  3. Click change pin option
  4. Enter student number and the current pin
  5. Then click change pin

For step by step guide click below link:

Click here to access a step by step guide of how to reset your ITS pin.

I have Forgotten my ITs iEnabler pin?

To access forgotten ITs Pin, follow below step:

  1. Go to vut.ac.za/its
  2. Select iEnabler
  3. Type Student Number
  4. Click Forgot pin option
  5. Pin will be sent to email.

 

For step by step guide click below link:

Click here to access a step by step guide of how to reset your ITS pin.

How do I get ITs iEnabler pin?

To request you’re IT’s Pin, follow below step:

  1. Go to vut.ac.za/its
  2. Select iEnabler
  3. Type Student Number
  4. Click request pin option
  5. Pin will be sent to email.

 

For step by step guide click below link:

Click here to access a step by step guide of how to reset your ITS pin.

How do I fix maximum unsuccessful login error when logging into ITs iEnabler?

You have tried multiple times to login without correct password, try again after 20 minutes. Applies during the week days 8am – 4:30pm except holidays.

How do I login to Eduroam?

Follow Below steps:

  1. Activate Wi-Fi on Device
  2. Select Eduroam
  3. Click Connect to network
  4. Type your student email and AD/Email Password then click connect.

 

For step by step guide click below link:

Click here to view the guide on how to connect to Eduroam.

I have forgotten my Eduroam password?

 If you have forgotten your password and have already register your security questions. Click reset password to get a new password and Login using student email and password.

 

For step by step guide click below link:

 

Self- Service Password:

 

Register security questions:

Register your security questions in order to be able to reset own password in the future. Click link for step by step guide register your security questions

 

Password Reset:

To reset your password in case you have forgotten it or your account is locked. Click reset password to get a new password.

 

Update Password:

Use to update to preferred password or if you’re password has expired. Click Update Password for a step by step guide.

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